Complaints Policy


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on: 01727827468 or 07801 988752, write us at: 85 White Horse Lane, London Colney, St Albans, Herts. AL2 1JW or email us at andy.frances@hotmail.co.uk

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.



3 reasons to use Always Plumbing


Local Company Serving Local People

Always Plumbing is a local company based in London Colney, St Albans in Hertfordshire with over 30 years experience in the trade, from small jobs to the more complex domestic jobs.

Based in St Albans

The company is based in London Colney St Albans and covers all of Herts, Beds and Bucks as well as London. We have a highly trained team of plumbers and central heating engineers that will make sure your plumbing, boiler or service required is maintained to the highest standard.

All Safe (formerly CORGI) gas engineers

Always Plumbing is your one-call service for all your plumbing and heating needs in your local area, With highly trained plumbers and All Safe (formerly CORGI) gas engineers we will respond quickly to any emergency.

Style Switcher

Predefined Colors

Menu Style

Background Image